Grievance Procedure

While NeuroTransmit goes to great lengths to ensure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to our attention which require intervention and/or action on the part of NeuroTransmit. This procedural description serves as a guideline for handling such grievances, to enable trainees to raise complaints concerning training matters so that the issue may be addressed promptly and confidentially. A grievance may be defined as a complaint which a trainee has concerning their terms of conditions of training, subject, instructors, and organization. Examples of grievance issues which are appropriate for referral under this procedure include:

• Access to Courses

• Accessibility of technology, web platforms, etc.

• Style of Presentation

• Content of Training

• Diversity and Inclusion

• Relationship with Trainer

• Communication with NeuroTransmit organization

Grievances shall be submitted in written format by email to Human Resources at the email below. The HR lead will acknowledge receipt within 24 hours. The HR lead will review the grievance and either respond to the participant within 3 business days, or will let the grieved individual know that the grievance is being discussed with the NeuroTransmit instructors (while assuring the confidentiality of the grieved individual) and that a response will be given within 7 business days. If complaints are communicated directly to instructors, the instructors will forward the complaint to the HR lead to be handled jointly.

Human Resources Lead, Zephyr Baker zbaker@neurotransmit.org

Instructor/Founder, Racheli Wercberger rwercberger@neurotransmit.org

Instructor/Founder, Amy Braun abraun@neurotransmit.org